Audible UK

Subject: Extremely Frustrated with Audible Account Migration Lost Books and Functionality

Dear Audible Support,

I have been a loyal Audible customer since 2007. Over the years, I have spent over £4,000 plus and built a library of more than 600 audiobooks.

Until recently, I accessed my account using a username sign-in.

However, I was recently forced to transition using an Amazon account. Please note this process took nearly 2 hoours of my time on the phone and I spoke to 3 different people. This process was incredibly frustrating and time-consuming I spent over two hours on the phone, speaking with multiple representatives just to complete what should have been a straightforward migration.

Now that the switch has been made, Im extremely disappointed to find that my account data has not transferred correctly: The Audible app on my phone now shows only 585 books, not the 600+ I had previously. It incorrectly states Ive read only 25 books, with 558 listed as "not started" which is blatantly inaccurate.

I am now unable to track at a glance which books Ive read or not. At minimum, 27 books appear to be missing. On the Audible website, I can no longer easily view my full purchase history without scrolling through 585 books. This makes it impossible to tell if Ive already purchased or listened to a book when browsing for new titles.

I have already spoken with Audible support twice, and both times I was told to wait five days while the issue is being investigated.

That is not an acceptable resolution. I listen to audiobooks daily, and now I cant identify which titles I own, which Ive read, or which Im missing.

This forced migration from a username-based sign-in to an Amazon login has been a complete disaster. After nearly a decade as a committed customer, Im incredibly upset with the poor handling of this transition and the apparent loss of part of my digital library.

I expect a prompt and thorough resolution to this issue including the restoration of my full book library and the ability to track what Ive listened to accurately. Anything less would be an unacceptable outcome given my long history and significant financial investment with

Date of experience: 16 May 2025

Phone Call with Audible Friday, May 23, 2025 time on phone 38 minuets

I called Audible today to follow up on the complaint I submitted last week, as outlined above.

However, the representative I spoke with had no record of my previous complaint in the system. As a result, I had to reiterate all the details again.

I requested to speak with a supervisor and was placed on a long hold. Eventually, the origi-nal representative returned and offered to submit a ticket regarding the issue of missing books. She then asked whether I still needed to speak with a supervisor.

I made it clear that the issue is not limited to missing books.

My complaint also includes the app's inaccurate tracking and poor user interface, specifically:The app incorrectly states I have only read 25 books, while listing 558 as "not start-ed"which is clearly inaccurate.It is nearly impossible to identify which books I have read versus which I havent.The app lacks a basic search function that allows users to sort or filter books by the date they were purchased.

These issues significantly impact my ability to use the service effectively and must be ad-dressed.

The supervisor was unable to come to the phone, and I have been advised that the supervisor will call me back once she is finished on her current call. The time is 11.27 am its now 12.57 and no call back from supervisor Extremely Frustrated with Audible Account Migration Lost Books and Functionality

Subject: Extremely Frustrated with Audible Account Migration Lost Books and Functionality

Dear Audible Support,

I have been a loyal Audible customer since 2007. Over the years, I have spent over £4,000 plus and built a library of more than 600 audiobooks. Until recently, I accessed my account using a username sign-in.

However, I was recently forced to transition using an Amazon account.

Please note this process took nearly 2 hoours of my time on the phone and I spoke to 3 different people. This process was incredibly frustrating and time-consuming I spent over two hours on the phone, speaking with multiple representatives just to complete what should have been a straightforward migration.

Now that the switch has been made, Im extremely disappointed to find that my account data has not transferred correctly: The Audible app on my phone now shows only 585 books, not the 600+ I had previously. It incorrectly states Ive read only 25 books, with 558 listed as "not started" which is blatantly inaccurate. I am now unable to track at a glance which books Ive read or not.

At minimum, 27 books appear to be missing. On the Audible website, I can no longer easily view my full purchase history without scrolling through 585 books. This makes it impossible to tell if Ive already purchased or listened to a book when browsing for new titles.

I have already spoken with Audible support twice, and both times I was told to wait five days while the issue is being investigated. That is not an acceptable resolution.

I listen to audiobooks daily, and now I cant identify which titles I own, which Ive read, or which Im missing.

This forced migration from a username-based sign-in to an Amazon login has been a complete disaster. After nearly a decade as a committed customer, Im incredibly upset with the poor handling of this transition and the apparent loss of part of my digital library.

I expect a prompt and thorough resolution to this issue including the restoration of my full book library and the ability to track what Ive listened to accurately. Anything less would be an unacceptable outcome given my long history and significant financial investment with

Date of experience: 16 May 2025

complaint is not about just missing books my complaie include the inaccurate app which states: incorrectly states Ive read only 25 books, with 558 listed as "not started" which is blatantly inaccurate. It is nearly imposible to identify on the app wich books I have read and which I have not.

The app also need a seach ability by date purchased

ChatGPT said:

Here's a corrected and more assertive version of your message:

_____

Phone Call with Audible Friday, May 23, 2025 time on phone 38 minuets

I called Audible today to follow up on the complaint I submitted last week, as outlined above. However, the representative I spoke with had no record of my previous complaint in the system. As a result, I had to reiterate all the details again.

I requested to speak with a supervisor and was placed on a long hold. Eventually, the origi-nal representative returned and offered to submit a ticket regarding the issue of missing books.

She then asked whether I still needed to speak with a supervisor.

I made it clear that the issue is not limited to missing books.

My complaint also includes the app's inaccurate tracking and poor user interface, specifically:The app incorrectly states I have only read 25 books, while listing 558 as "not start-ed"which is clearly inaccurate.It is nearly impossible to identify which books I have read versus which I havent.The app lacks a basic search function that allows users to sort or filter books by the date they were purchased.

These issues significantly impact my ability to use the service effectively and must be ad-dressed.

The supervisor was unable to come to the phone, and I have been advised that the supervisor will call me back once she is finished on her current call. The time is 11.27 am its now 12.57 and no call back from supervisor

What a vile service! I am beyond angry.

I have been a member for many years. I spent money every day with Audible. Tonight, I had a technical issue. I was on hold for 2 hours and made four phone calls about the same problem.

My account of 10 years could not be located. You have the wrong phone number for me and cannot send an OTP, and you have blocked my account after I was told to sign out. I have no notion whose phone number you have since you only have the one (1) I have owned for 10 years. Same as my email, where you send all of my Audible books, also my bank details - where I pay my bills every day to you, to Amazon, to Prime, to Audible.

For some reason, your inefficient, stupid operators leave people on hold for silent ages and cut us off mid-call. I have tried to explain the tech issue.

No help. Do something immediately!

Although I consider myself an open minded person, especially with a writer's attempts to portray reality, however, the profanities in the book WHITE CITY by DOMINIC NOLAN were quite shocking. In one sentence alone, a character uses the C*** word four times.

I went back onto the website to see if there were any warnings and found none.

I do think that this could be hugely offensive to some people. I found it mildly offensive for the reasons stated above and feel that some advance notice of foul language before purchase would be a good idea.

Otherwise it is a powerful book, depicting the post-war era in London with extraordinary insight.

Kind regards,

Angela Shergold.

I joined Audible while living in France and later unsubscribed because I wasn't interested in continuing. Despite that, Audible UK has been attempting to charge my card £7.99 every month.

In January and February, I was actually charged £0.99 each time before I blocked the card. I have absolutely no idea why these charges are happening, as I never signed up for a UK subscription. I tried contacting Audible UK to resolve the issue, but it's basically impossible to get a response. I did manage to send a message explaining the situation, but they clearly received it and chose to ignore it.

No action was taken, no explanation provided. It honestly feels like a scam; they just keep charging without reason and make it incredibly hard to reach anyone.

Avoid at all costs. There are much more transparent and respectful services out there.

I am unhappy with the lack of transparency when using an audible credit with a purchase value of £7.99 or £6.00 (£18.00 for 3 credit offer) to purchase a daily / monthly or other deal

For example

Audible offers an item in the sale for £3.99 or one credit. At no time is the purchaser made aware that if a purchased credit is used there will be no refund of the price difference between the cost of the credit and the sale price.

When I was asked for clarity I was told that the customer choice is credit card or credit.

I believe that audible should offer the customer the real choice credit card or credit (use of which may actually be greater than the sale price)

Disappointed that the organisation is misleading the customer

I no longer wish to pay Audible due to it being a company that is owned by Amazon. Allegedly, Amazon indirectly if not directly economically supports Israels ongoing genocide and occupation against Palestinians.
I want all my money refunded and I kindly ask that you delete all information on me including my payment methods and payment information.
Audible UKs website is quite difficult to navigate and the links for self service menu are broken.

It is difficult to find other options beside calling them, no email address for customer service there last time I checked.
I want to start supporting local book shops and libraries instead, and I suggest other people also do so!
Kind regards from a Jewish supporter of Palestinians.
Update: Still no full refund from Audible UK, and no answer except for when I called their intl. customer service.
I guess I'll have to let my bank solve these issues.